Jessica Minghinelli

Jessica Minghinelli serves as Director of Operations at Salesforce, where she plays a pivotal role in driving operational excellence and strategic AI transformation. Her work focuses on integrating advanced automation and intelligence into core business processes, emphasizing a human-centric approach to technological evolution.^[1]

Throughout her career, Ms. Minghinelli has cultivated a philosophy centered on the symbiotic development of systems and people. Prior to her tenure at Salesforce, she honed her expertise in process optimization at Xerox and led digital transformation initiatives at Google. At Salesforce, her leadership has spanned critical areas including Global Director of Partner Operations and Leadership of Reseller Operations, where she spearheaded initiatives that embedded automation and intelligence into operations while prioritizing culture, trust, and transparency.^[1]

Her contributions at Salesforce have yielded tangible results, including a 17% resource optimization while maintaining performance during her time as Global Director of Partner Operations. She also guided a tenfold ecosystem expansion (58% CAGR) in Reseller Operations, establishing a robust data model that enabled automation and saved over 4,000 hours of sales capacity in its first year. Ms. Minghinelli's commitment to integrity and governance, particularly through "Compliance by Design" and proactive bias monitoring, earned her an Ethics Trailblazer recognition from the Salesforce Office of Ethics & Integrity.^[1]

Ms. Minghinelli advocates for purposeful innovation, asserting that true technological transformation must remain anchored in human creativity. Her approach to operational excellence is grounded in disciplined, structured practice, emphasizing that standardization must precede automation to ensure technology amplifies structure rather than chaos. Her insights into ethical AI and sustainable transformation underscore her belief that the future of operational excellence is deeply human.^[1]